FAQ

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Frequently Asked Questions

What is My Chocolate Box?

My Chocolate Box is a monthly subscription service where members pay a fixed fee on the 25th of every month, and receive a box of chocolatey goodness delivered right to your door.

What’s in the box?

There are so many delicious chocolates for you to taste, so each month our experts will hand select and fill your box with a range of different treats. We do all the work for you, and introduce you to new products and brands – both local and international.

How do I join?

Signing up is so easy. Simply fill in your details on the Join Now page, pick your payment method, fill in your bank card information (which we keep under lock and key) and then await your tastiest delivery of the month.

Are my personal details secure?

We’re as serious about chocolate as we are about your private information, which is kept on a server protected by an SSL certificate.

How much does it cost?

My Chocolate Box costs R349. The monthly fee will be debited from the member’s account on the 25th of each month, for as long as you are a member.

Where do you deliver?

We’d love everyone in South Africa to enjoy our monthly chocolate treats, unfortunately we currently only deliver in Johannesburg. We will be expanding nationwide, so watch this space.

What delivery address must I use?

To make sure we deliver the right chocolates to the right people, we need a signature. We recommend using a business address, where someone you trust is available during office hours to sign.

How do I change my address?

Please phone 0861 777 279 to update your address or any personal details.

What is the cost of delivery?

Happy days! Delivery is always free. Please allow 10 working days to receive your delivery.

How do I pay?

When you sign up you will be asked to provide your card details, which will be safely stored. This is also to ensure automatic payment, so there’s no delay in the delivery of your box.

Only credit cards are currently accepted. Payments are facilitated through PayGate. We regret no EFTs.

Is payment secure?

Payments are processed through the above mentioned, accredited payment gateway.

How do I change or update my payment method?

Please phone 0861 777 279 to change any payment information.

When will I be charged?

Once your application has been processed, you will be debited R349 on the 25th of each month, until you unsubscribe.

For new members, if, for example, you sign up before the 25th of May, you will debited R349 on the 25th of May (and you’ll receive your box within the first 10 working days in June). If you sign up between the 26th of May and the 1st of June, you will be debited R349 on the 25th of June (and you’ll receive your box within the first 10 working days of July).

When do I get My Chocolate Box?

Your box will be delivered to your chosen address within the first 10 working days of each month.

For new members, if, for example, you sign up before the 25th of May, you will receive your box within the first 10 working days in June. If you sign up between the 26th of May and the 1st of June, you will receive your box within the first 10 working days of July.

My box hasn’t arrived, what should I do?

We’re sorry you don’t have your box yet, we know how hungry you are for chocolate.

Your box of chocolates will be delivered within the first 10 working days of each month, for as long as you are a member and your payment is up to date. Please first check that your payment has been successful.

If you are a new member, please take note that your first chocolate box delivery will depend on when you signed up. If, for example, you joined My Chocolate Box before the 25th of May, you will receive your box within the first 10 working days in June. If you joined between the 26th of May and the 1st of June, you will receive your box within the first 10 working days of July. We’d hate for you to not have your chocolate fix, so if you still don’t have your box, please phone 0861 777 279.

I’m unhappy about the condition of my chocolates, what can I do?

To ensure that our delicious chocolates reach you uneaten and in the best possible condition, we hand-pick the chocolates, carefully pack them in your box and use a refrigerated delivery truck in summer and winter. This ensures that they are fresh and tasty when they arrive at your door.

However, if you are unhappy with your delivery, please phone us on 0861 777 279 and then courier the box back to us within 30 days of delivery. We will evaluate each case and issue a refund or replace your box upon proof of the damaged items.

Can I send a subscription as a gift?

Chocolates really are the perfect gift. Especially when they’re send in a box. With love from us. ☺
We would love to deliver chocolates on your behalf, but please take note that delivery is currently only in Joburg. It’s also up to you to cancel the subscription, which you can do at any time.

How do I cancel my subscription?

We’ll be sad to see you go, however you can cancel at any time. To avoid getting charged and receiving your next box, please cancel before the 24th of the month. To cancel your subscription please phone 0861 777 279.

How can I contact you?

Please call 0861 777 279 or email customerservice@mychocolatebox.co.za for any queries you may have. You can also use live chat which is available during office hours.

I still have more questions!

If the answers aren’t here, please contact us by phoning 0861 777 279 or email us at customerservice@mychocolatebox.co.za.